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Returns & Exchanges at Flying Boat Store
At Flying Boat Store, your satisfaction is our priority. That’s why we offer a hassle-free 60-day return and exchange policy on all eligible items. Shop with confidence knowing you can return or swap products easily—no stress, no hidden fees.
60-Day Return Window
You have 60 calendar days from the date of delivery to initiate a return or exchange.
Example: If your order arrives on November 15, 2025, you have until January 14, 2026 to request a return.
What’s Eligible for Return?
| ✅ Returnable | ❌ Non-Returnable |
|---|---|
| Most new, unused items in original packaging | Final sale items (marked “No Returns”) |
| Clothing & shoes with tags attached | Underwear, swimwear, socks (hygiene reasons) |
| Electronics in original sealed box | Personalized or custom-made products |
| Beauty products unopened & sealed | Perishable goods (food, flowers, etc.) |
| Defective or damaged items (any condition) | Digital downloads & gift cards |
All returned items must include original packaging, tags, manuals, and accessories.
How to Return or Exchange – Step by Step
- Log In to your Flying Boat Store account.
- Go to “My Orders” → Select the order → Click “Return/Exchange”.
- Choose items and reason for return.
- Select Refund or Exchange (same item, different size/color if available).
- Print the prepaid return label (available for US, UK, EU, CA, AU).
- Drop off at your local carrier within 7 days of label generation.
International Customers (Outside US/UK/EU/CA/AU): Contact support@flyingboat.store for return instructions and reimbursement of up to $15 USD in shipping costs (upon receipt).
Refund Timeline
| Action | Timeframe |
|---|---|
| Return received & inspected | Within 3 business days |
| Refund issued | 1–5 business days (depending on payment method) |
| Total time to wallet | 5–10 business days after we receive item |
- Original payment method refunded (credit card, PayPal, etc.)
- Store credit issued instantly (optional, includes 10% bonus)
Exchange Process
Prefer a different size, color, or model?
- Select “Exchange” during return request.
- We’ll ship your new item as soon as your return is received.
- No extra shipping fee for exchanges within the same country.
If the replacement is more expensive, pay the difference. If cheaper, get a refund for the difference.
Defective or Wrong Item Received?
We’ve got you covered—100% free return shipping for:
- Damaged or defective products
- Wrong item shipped
- Missing parts or accessories
Just attach photos when submitting your return request—approval within 24 hours.
Return Shipping Costs
| Scenario | Who Pays Return Shipping? |
|---|---|
| Change of mind / wrong size | Customer (prepaid label: $4.99–$9.99) |
| Defective / incorrect item | Flying Boat Store (free return label) |
| Free shipping order (> $79) | Deducted original shipping cost from refund if entire order returned |
Non-Refundable Charges
- Original outbound shipping fees
- Return label fees (for change-of-mind returns)
- Customs duties or taxes (non-refundable by law)