Frequently Asked Questions (FAQs) – Flying Boat Store

Got questions? We’ve got answers! Browse our FAQs to get instant help on shipping, returns, payments, accounts, and more. Can’t find what you need? Contact us 24/7 →

General Questions

What is Flying Boat Store?

We’re a global online retailer offering daily deals, international brands, and big savings on fashion, electronics, home goods, beauty, and more. Shop with worldwide delivery and secure payment.

Where are you located?

Our headquarters are in FDBCI565, Al Hamra Industrial Zone RAK-UAE, with fulfillment centers in the US, Europe, and Asia for faster global shipping.

Is Flying Boat Store legit and safe?

Yes! We use 256-bit SSL encryption, PCI-compliant payments, and trusted partners like PayPal, Stripe, and DHL. Over 500,000 happy customers worldwide.

Orders & Payment

What payment methods do you accept?

• Credit/Debit Cards (Visa, Mastercard, Amex, Discover)
• PayPal
• Apple Pay & Google Pay
• Klarna (Buy Now, Pay Later – select countries)
• Cryptocurrency (BTC, ETH – via Coinbase Commerce)

Can I change or cancel my order?

Yes — within 30 minutes of placing it. After that, it enters processing. Contact support@flyingboat.store immediately with your order number.

Why was my order canceled?

Common reasons:

• Item out of stock
• Payment declined
• Suspected fraud You’ll receive a full refund within 3–5 business days.

Do you price match?

Yes! If you find a lower price on an identical item from a major retailer within 7 days of purchase, we’ll refund the difference + 10% bonus credit.

Shipping & Delivery

How long does shipping take?

See full Shipping & Delivery Policy →

Do you offer free shipping?

Yes — FREE standard shipping on all orders over $79 USD (after discounts).

Will I pay customs or import taxes?

• DDP Countries (US, UK, EU, CA, AU): All taxes included.
• DDU Countries: You may owe duties/VAT upon delivery (we’ll estimate at checkout).

Can I track my order?

Yes! You’ll get a tracking link via email within 24 hours of shipping. Track on our site or the carrier’s portal.

Returns & Exchanges

What is your return policy?

60-day returns on most items. ✅ New, unused, with tags/packaging ❌ No returns on final sale, underwear, or digital items

Full details: Returns & Exchanges →

Are returns free?

• Defective/Wrong Item: 100% free return shipping
• Change of Mind: $4.99–$9.99 prepaid label (deducted from refund)

How long do refunds take?

• Processed within 3 business days of receiving your return
• Funds back in 5–10 days (depends on bank/PayPal)

Can I exchange an item?

Yes! Choose exchange during return — no extra shipping fee (same country).

Account & Rewards

Do I need an account to shop?

No, but creating one unlocks:

• Faster checkout
• Order history & tracking
• Cash back rewards (via Motta)
• Exclusive member deals

How does cash back work?

Earn 1–5% cash back on every purchase via Motta. Redeem as store credit or PayPal cash. See Terms →

I forgot my password — help!

Click “Forgot Password” on login. We’ll send a reset link to your email.

Product & Quality

Are your products authentic?

100% yes. We source directly from authorized brands and distributors. Counterfeits = immediate ban for suppliers.

What if I receive a damaged item?

Take photos and contact us within 7 days — we’ll send a free replacement or full refund.

Do you sell gift cards?

Yes! Digital gift cards from $10–$500. Never expire. Buy Now →

Contact & Support

How can I reach customer support?

Still Have Questions?

Search our Help Center or submit a ticket — we’re here to help!

Contact Support Now → Track Your Order →

Last updated: November 2025 Policies may vary by region. All rights reserved by Flying Boat Inc.